By the end of the session, you will have an understanding of:

• Importance of induction and ongoing support for volunteers
• Different types of support, including ongoing training opportunities and regular communication
• Inclusive Volunteering – strengths-based person-centred approaches
• How to hold meaningful catch-up sessions
• How to identify and assess problems
• How to respond to challenging situations and understand why an issue has arisen
• How to resolve problems to ensure the best outcome for all concerned
• Volunteer surveys
• Exit interviews
• Summary of volunteer recruitment and on-going support plan (retention)
• When to ask for help, self-care and who to approach for further support
• Vision for Volunteering
• Demonstrating and sharing volunteer impact with volunteers and external audiences
• Ways to say thank you.

Volunteer managers/coordinators, including those new to the role and those who wish to refresh their understanding  Trustees and others with a significant interest and involvement in the management of volunteers for their organisation.

Please note this training is aimed at voluntary, community and social enterprise (VCSE) organisations and groups based in North Yorkshire or delivering services within North Yorkshire. 

Pre-read materials will be sent before the course. Materials used during the training will be sent afterwards.

Hilary Ashton and Vicki Sharp are Development Officers with the Community Support North Yorkshire team at Community First Yorkshire.

Vicki has practical experience in volunteer recruitment, training and support as well as a long career working with children and young people. This was within formal education, youth services and careers advice and support for SEND young people. Vicki was most recently a volunteer and operations manager for a local museum trust.

Hilary has had a modular career, with the last 5 years at Community First Yorkshire and the previous 10 years as part of the Senior Management Team at a charity in Leeds. Hilary is an experienced trainer and has delivered many sessions on governance issues.

£35 for one £50 for both including VAT

Concessionary places 

Thanks to funding from North Yorkshire Council, we have free ‘first come, first served’ places if you meet either of the criteria below. You can self-select a free place during booking.

Criteria: 

You are from a North Yorkshire VCSE organisation with an income of up to £5k

OR

You are from a North Yorkshire VCSE organisation with an income of up to £25k that is experiencing financial hardship and would struggle to pay.
These spaces are limited so if a free place is not shown when you go to book, you can ask to be added to the waiting list for a free place on a future training session.

No shows and concessions 

Please note that if you don’t attend training that you have booked on without giving seven days notice, you will be required to make the full payment. This also applies to free places. This is to allow as many participants as possible access to our training. See our  Terms and Conditions  for more information.

Booking queries contact
Email: info@communityfirstyorkshire.org.uk
Tel: 01904 704177

Programme queries
Email: communitysupport@communityfirstyorkshire.org.uk
Tel: 01904 704177

Book your place here.

Booking deadline date:  Tuesday 4 February 2025.